Refund policy

At FromoLux, we stand behind the quality of our IPL hair removal device and are committed to ensuring your satisfaction. Below is our warranty and refund policy, designed to provide clarity and confidence in your purchase.

2-Year Limited Warranty

We offer a 2-year warranty on the FromoLux IPL hair removal device, effective from the date of purchase. This warranty covers defects in materials or workmanship under normal use. If your device stops working due to a manufacturing issue within this period, we will repair or replace it at no cost to you, provided the device has been used according to the provided instructions.

What is not covered:

  • Damage caused by falls, drops, or physical impact.

  • Misuse, neglect, or unauthorized modifications to the device.

  • Normal wear and tear or cosmetic damage (e.g., scratches or discoloration).

  • Issues resulting from improper storage or failure to follow maintenance guidelines.

To initiate a warranty claim, contact our lifetime customer service team at fromolux@gmail.com with your proof of purchase and a description of the issue. We’ll guide you through the process to ensure a swift resolution.

30-Day Risk-Free Return Policy

We want you to love your FromoLux IPL hair removal device. If you’re not completely satisfied, you may return the device within 30 days from the date of delivery for a full refund, provided the device is in 100% new condition (unused, undamaged, with all original packaging, accessories, and components, including the razor, protective glasses, charger, and protective cover).

Return Process:

  1. Contact our customer service team within 30 days of delivery to request a return authorization at fromolux@gmail.com.

  2. Package the device securely in its original packaging.

  3. Ship the device back to us using a trackable shipping method. The buyer is responsible for return shipping costs, and we recommend insuring the package, as FromoLux is not liable for items lost or damaged during return shipping.

  4. Once we receive and inspect the device to confirm it’s in 100% new condition, we’ll process your refund within 7-10 business days to your original payment method.

Note: Returns that do not meet the 100% new condition requirement or are received after the 30-day period may not be eligible for a refund. Please contact us with any questions before returning your device.

Contact Us

Our lifetime customer service team is here to assist you with warranty claims, returns, or any questions about your FromoLux IPL hair removal device. Reach out to us at fromolux@gmail.com, and we’ll respond promptly to ensure your experience is seamless.

Thank you for choosing FromoLux. We’re confident that our IPL hair removal device will deliver the smooth, radiant skin you deserve, backed by our commitment to quality and care.